Help Desk Software Reviews

Help Desk vs LiveChat: pros and cons

Helpdesk apps are async. Livechat apps are "on the spot" but interrupting. Which is better for you? Read More
How a Help Desk Ticketing System Benefits Customer Service

Helpdesk apps are async. Livechat apps are "on the spot" but interrupting. Which is better for you? Read More

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We just launched a helpdesk software directory where users can rate and review helpdesk apps.
About this site

Who's behind this.
What is a helpdesk?

What is "help desk software" and how a help desk application can change the support process.
SaaS or on-premise?

Learn the difference between a SaaS and an "on-premise" help desk app, find out which is best for you.
Help Desk Features

Watch for these must-have features when picking a help desk solution for you.
History of Help Desk Software

Learn how the help desk software tools evolved.