Help Desk Software Reviews

• 5 Best SaaS Help Desk apps of 2019

  We're back! And reviewing the top SaaS help desk apps in 2019 Read More

• Essential helpdesk integrations

  Every helpdesk software provider scresm about "integrations" do you really need all of them? Read More

• Top 5 Hosted Help Desk Tools

  A "hosted" helpdesk app (AKA "SaaS") does not require any installation, since it works on the vendor's server. You just sign-up and start using it online, no "on-premise" installation required. Choosing the right hosted helpdesk for your company can be a challenging task. We reviewed 5 of them: Jitbit, Zendesk, Mojo, Kayako and Freshdesk Read More

• On-premise help desks: the leaders

  You require complex AD-integration? Need MS Exchange/Outlook sync? Or your security policy simply does not allow any hosted services? Check the on-premise help desks (HelpSpot, Jitbit, Kayako) Read More

• Top 3 free help desk apps

  Are you a bootstrapping startup with no funding, and no budget for a full-fledged commercial help desk ticket system? No problem, there are free solutions available (HESK, Kayako, Request-Tracker) Read More

• Top 3 cheapest SaaS Help Desk Tools

  We review the top 3 cheapest SaaS service desk apps on the market. Check this out if you're on a budget. Read More

• 5 Most Known Helpdesk Ticketing Systems

  You know these ones. Spiceworks, Zendesk, Jitbit, Freshdesk and osTicket reviewed. Read More

• Ticket system feature comparison table

  Zendesk, Jitbit, Freshdesk and Desk.com compared by features. Read More

• Open-source and 'with sources' helpdesks

  We have reviewed four open-source helpdesk systems. Some of them are commercial but still comes with the source codes, so you can modify it to fit your needs. Read More

• Top Helpdesks to keep an eye on in 2016

  2016 is here already, so lets see the trends Read More

• Top 5 Helpdesks of 2015

  Most notable solutions as of 2015 Read More

• Non-traditional Helpdesks

  Some helpdesk apps try to do it differently, offering "public voting" for cases and other interesting features. Check them out. Read More

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