Ticket systems feature comparison
We compared the most known helpdesk ticket software apps and here's the feature comparison table:
Zendesk | Jitbit | Freshdesk | Desk.com | |
SaaS | yes | yes | yes | yes |
On-premise version avail. | no | yes | no | no |
File-attachments | yes | yes | yes | yes |
Knowledge-base | yes | yes | yes | yes |
Email integration | yes | yes | yes | yes |
Twitter integration | yes | no | yes | yes |
Google-drive integration | no | yes | no | no |
Active Directory integration | yes | yes | no | no |
Automation rules ("if this do that") | yes | yes | yes | yes |
Canned responses | yes | yes | yes | yes |
Change management | crippled | no | no | no |
Asset management | via partner software | yes (basic) | no | no |