Help Desk Software: User Ratings & Reviews
Atera
Cloud IT management platform combining ticketing, remote monitoring and management, patching and automation. Read reviewsConnectWise PSA
Service desk and professional services automation software for MSPs, combining ticketing with project management, procurement and billing. Read reviewsFreshdesk
Freshdesk is another well-known cloud-hosted customer support solution, the company was founded by former Zendesk employees. Read reviewsFreshservice
Freshworks' ITSM product (not the same as Freshdesk, which is customer support). Easy to roll out — incident, service catalog, assets, and a requester portal without a six-month implementation. Read reviewsGLPI
Open-source IT service and asset management software, available for self-hosting or through GLPI Network Cloud. Read reviewsHaloITSM
UK-based ITSM suite that keeps showing up as a ServiceNow alternative: cleaner UI, very configurable, and cheaper than the big enterprise names. Read reviews
HappyFox
Cloud help desk for internal teams and customer support, with ticket queues, workflow automation and reporting. Read reviewsHelprace
New player in the field - Helprace - customer service software consisting of a help desk, knowledge base and community. Read reviews
HESK
PHP help desk with support tickets and a knowledge base, available as a self-hosted download or through Hesk Cloud. Read reviewsIncident IQ
Cloud platform for K-12 schools, with help desk ticketing and asset management built around school support workflows. Read reviewsJira Service Management
Atlassian's ITSM product, built on Jira. Strong pick if developers already live in Jira: request portals, SLAs, queues, and a knowledge base, plus optional Opsgenie-style alerting. Read reviewsJitbit Helpdesk
Jitbit is a web based helpdesk ticketing app that is offered both as a cloud-hosted and a self-hosted version. Features a simple well-designed UI mixed with powerful features: JIRA/Dropbox/AD integration, automation rules, file attachments, email-gateway just to name a few. Read reviewsKayako
"Delivers an unrivalled customer support experience". Once the most popular PHP-based self-hosted helpdesk app in the world, now offers a hosted version as well. Used by huge organizations like General Electric, FedEx and NASA. Read reviewsManageEngine ServiceDesk Plus
IT service management software available in cloud and on-premises editions, with ticketing, asset management and change workflows depending on the edition. Read reviewsNetHelpDesk
One of the oldest helpdesk apps, been out there for 20 years Read reviews
NinjaOne
Cloud endpoint management platform with integrated ticketing, linking help desk work to devices, alerts and remote management. Read reviewsosTicket
Open-source support ticket system with a self-hosted edition and a managed cloud-hosted option. Read reviewsServiceNow
The enterprise ITSM platform everything else gets compared to. Ticketing is only the start: CMDB, change/problem/incident, asset, HR and customer workflows, and a huge marketplace of apps. Read reviewsSpiceworks
Spiceworks in a well-known "on-premise" helpdesk app targeted at "internal" helpdesk departments mostly. The app is ITIL compliant. Read reviewsSyncro
Cloud platform combining remote monitoring and management with help desk ticketing, billing and other PSA tools for MSPs. Read reviewsSysAid
IT service management software with ticketing, asset management and a self-service portal, available in cloud and on-premises editions. Read reviewsUserVoice
UserVoice is not just a customer-service tool, but a community app where users can suggest and "upvote" features and bugs publicly. Read reviewsZendesk
Zendesk - a well-known cloud-hosted support software "for better customer service". Features Email/social integration, KB-module, mobile apps, community forums (optional) etc. Read reviews-
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