Help Desk Software: User Ratings & Reviews
Jitbit is a web based helpdesk ticketing app that is offered both as a cloud-hosted and a self-hosted version. Features a simple well-designed UI mixed with powerful features: JIRA/Dropbox/AD integration, automation rules, file attachments, email-gateway just to name a few. Read reviews
Zendesk - a well-known cloud-hosted support software "for better customer service". Features Email/social integration, KB-module, mobile apps, community forums (optional) etc. Read reviews
Freshdesk is another well-known cloud-hosted customer support solution, the company was founded by former Zendesk employees. Read reviews
"Delivers an unrivalled customer support experience". Once the most popular PHP-based self-hosted helpdesk app in the world, now offers a hosted version as well. Used by huge organizations like General Electric, FedEx and NASA. Read reviews
New player in the field - Helprace - customer service software consisting of a help desk, knowledge base and community. Read reviews
UserVoice is not just a customer-service tool, but a community app where users can suggest and "upvote" features and bugs publicly. Read reviews
Spiceworks in a well-known "on-premise" helpdesk app targeted at "internal" helpdesk departments mostly. The app is ITIL compliant. Read reviews
One of the oldest helpdesk apps, been out there for 20 years Read reviews
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