Kayako user reviews
"Delivers an unrivalled customer support experience". Once the most popular PHP-based self-hosted helpdesk app in the world, now offers a hosted version as well. Used by huge organizations like General Electric, FedEx and NASA.
Hosted: yes
Self-Hosted: yes
Website: http://www.kayako.com/
Average rating:
Nice set of features, great customer support. But it's expensive AND they have changed their pricing model without notice! It was around $500 one-time for the self-hosted version, now they made that version unsupported and force to upgrade to $2000 PER USER!!!!