Kayako user reviews
"Delivers an unrivalled customer support experience". Once the most popular PHP-based self-hosted helpdesk app in the world, now offers a hosted version as well. Used by huge organizations like General Electric, FedEx and NASA.
Hosted: yes
Self-Hosted: yes
Website: https://www.kayako.com/
Average rating: ★★★★★★★★★★ 2.5 out of 5, based on 2 reviews
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★★★★★★★★★★
I work in local government, and our ticket volume shot up when the pandemic started. With Kayako, it became a real struggle to see what was happening with requests and who was working on them. We eventually switched to HappyFox because keeping track of the workload had become too painful.
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★★★★★★★★★★
Nice set of features, great customer support. But it's expensive AND they have changed their pricing model without notice! It was around $500 one-time for the self-hosted version, now they made that version unsupported and force to upgrade to $2000 PER USER!!!!