Freshservice user reviews
Freshworks' ITSM product (not the same as Freshdesk, which is customer support). Easy to roll out — incident, service catalog, assets, and a requester portal without a six-month implementation.
Hosted: yes
Self-Hosted: no
Website: https://www.freshworks.com/freshservice/
Average rating: ★★★★★★★★★★ 4 out of 5, based on 2 reviews
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★★★★★★★★★★
Freshservice isn't cheap, but it covered more of our requirements than the alternatives we looked at. As of January 2024, we were paying about $1,000 per technician per year, plus $800 a year for a 500-asset pack. That's with an education/nonprofit discount.
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★★★★★★★★★★
Freshservice does what we need. My main complaint was the move to Freshworks for authentication, which made things more complicated to set up. Once we got through that, it was fine.