Jitbit Helpdesk user reviews
Jitbit is a web based helpdesk ticketing app that is offered both as a cloud-hosted and a self-hosted version. Features a simple well-designed UI mixed with powerful features: JIRA/Dropbox/AD integration, automation rules, file attachments, email-gateway just to name a few.
Hosted: yes
Self-Hosted: yes
Website: https://www.jitbit.com/helpdesk/
Average rating: ★★★★★★★★★★ 4.5 out of 5, based on 4 reviews
-
★★★★★★★★★★
We use Jitbit at our school, where students take a class in help desk work and computer repair. Jitbit let us have unlimited technician accounts for the students, which made it affordable for us. The software is a mixed bag: some parts work well and others could be better, but the price suits our needs.
-
★★★★★★★★★★
We went with Jitbit because it's inexpensive. Personally, I think Zendesk is a much better product.
-
★★★★★★★★★★
Nice app, lacks Twitter integration, but overall - an awesome helpdesk ticketing solution. Easy setup and not bloated and complicated like most helpdesk apps. 100% up time and super fast tech support from the founders!
-
★★★★★★★★★★
Been using this for a year. Couldn't be more happy - very easy to use, the support is stellar and I can't remember any downtimes. Highly recommended unless you need serious asset management - not their strongest side.