SysAid user reviews

IT service management software with ticketing, asset management and a self-service portal, available in cloud and on-premises editions.

Hosted: yes

Self-Hosted: yes

Website: https://www.sysaid.com/

Average rating: ★★★★★★★★★★ 3 out of 5, based on 1 review

• ★★★★★★★★★★

  SysAid's ticketing is solid. I like being able to give users a keyboard shortcut to open the portal, and the Microsoft 365 and Teams integrations help keep our employee list current. The bundled remote-control software is painfully slow, though, so we use ScreenConnect instead. I've configured the chatbot but haven't rolled it out to users yet.

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