ConnectWise PSA user reviews
Service desk and professional services automation software for MSPs, combining ticketing with project management, procurement and billing.
Hosted: yes
Self-Hosted: yes
Website: https://www.connectwise.com/platform/psa
Average rating: ★★★★★★★★★★ 2.7 out of 5, based on 3 reviews
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★★★★★★★★★★
ConnectWise was slow when I used it, but it had features I miss in our current Jitbit setup. I particularly liked how our installation created calendar events automatically when we set due dates and project timelines.
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★★★★★★★★★★
We use ConnectWise at a small MSP. My main frustration is how many clicks some tasks take. It might be the way we've configured it, but everyday work feels more cumbersome than it should.
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★★★★★★★★★★
I've used ConnectWise at several companies, and it can feel like a different application at each one. So much depends on how it's configured and which features the business uses. You can customize a huge amount, for better or worse.