Zendesk user reviews
Zendesk - a well-known cloud-hosted support software "for better customer service". Features Email/social integration, KB-module, mobile apps, community forums (optional) etc.
Hosted: yes
Self-Hosted: no
Website: https://www.zendesk.com/
Average rating: ★★★★★★★★★★ 3.5 out of 5, based on 4 reviews
-
★★★★★★★★★★
Of the ticketing systems I've used, Zendesk is my favorite. It's easy to work with, has plenty of automation, and the API is excellent. My biggest complaint is the price: we saw an increase of about 20% around the time of this review.
-
★★★★★★★★★★
There are five of us supporting over 600 employees through Zendesk. We also use it for maintenance requests and another department's external customer support. The macros and automatic replies are handy, but nobody pays much attention to the AI response bot. I'm neither a huge fan nor unhappy with it. I don't handle billing, though my boss says the cost can climb depending on what you need.
-
★★★★★★★★★★
I haven't spent a huge amount of time with Zendesk. From what I've used, it seems fine for smaller teams and incident tickets. It's less convincing for other IT processes, especially when you need change management for regulatory requirements. That could be down to how ours was implemented.
-
★★★★★★★★★★
Nice app, but it can be really slow at times, especially the admin/agent area! Other than this annoying sluggishness - its nice and easy to use. Also, Zendesk is widely used, so other apps offer tons of integration features (if you need it), like, Hipchat or IFFTT, out of the box.