HappyFox user reviews
Cloud help desk for internal teams and customer support, with ticket queues, workflow automation and reporting.
Hosted: yes
Self-Hosted: no
Website: https://www.happyfox.com/
Average rating: ★★★★★★★★★★ 4.5 out of 5, based on 2 reviews
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★★★★★★★★★★
We moved our local government team to HappyFox after the pandemic ticket surge made Kayako difficult to manage. Setup was straightforward, and it's much easier to see what's going on when the workload increases. It's worked well enough that other departments have joined us. Across those teams, we put roughly 55,000 to 60,000 tickets through it in 2023.
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★★★★★★★★★★
We switched from a locally hosted Spiceworks setup to HappyFox and have had a pretty good experience over several years. Uptime has been excellent. I haven't used every competing platform, but HappyFox has worked well for us.