Spiceworks user reviews
Spiceworks in a well-known "on-premise" helpdesk app targeted at "internal" helpdesk departments mostly. The app is ITIL compliant.
Hosted: no
Self-Hosted: yes
Website: http://www.spiceworks.com/
Average rating: ★★★★★★★★★★ 3.7 out of 5, based on 3 reviews
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★★★★★★★★★★
I used Spiceworks in an environment where we were getting roughly five to ten tickets a day, and it was more than enough. Before choosing something more involved, I'd look at how many requests you actually handle and whether people are logging them all, including the ones they bring up in the hallway.
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★★★★★★★★★★
Our organization uses ServiceNow globally, but inside our department we use Spiceworks. It's straightforward to navigate and gives us the metrics we need. That's enough for the way our team works.
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★★★★★★★★★★
Free. That's about their only advantage. The tool is very basic overall, but does the job on the other hand.