ManageEngine ServiceDesk Plus user reviews
IT service management software available in cloud and on-premises editions, with ticketing, asset management and change workflows depending on the edition.
Hosted: yes
Self-Hosted: yes
Website: https://www.manageengine.com/products/service-desk/
Average rating: ★★★★★★★★★★ 2.5 out of 5, based on 2 reviews
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★★★★★★★★★★
A few years ago, we looked seriously at replacing ServiceDesk Plus and evaluated quite a few alternatives. We ended up staying because it seemed like the best compromise. It's not a glowing endorsement, but nothing else we tried was enough of an improvement.
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★★★★★★★★★★
I'm not happy with ServiceDesk Plus. My previous boss introduced it just before leaving, and I took responsibility for it after we'd been using it for two years. I much preferred the Freshdesk setup we had before. I'd like to move again, but I have too many other projects to take on another migration.